SolutionsMET (“we,” “us,” or “our”) values your privacy. This policy explains how we collect, use, and protect your information when you visit our website and interact with our services.

1. Information We Collect

We collect information that you provide through our contact, help, and resource-download forms. The information requested depends on the form:

• Identity Data: Name and, where requested, job title and company.
• Contact Data: Email address.
• Project Data: The inquiry or challenge you describe and, where requested, your service needs, problem type, and project timeframe.

Resource Downloads: When you request a resource through a download form, we collect your name, email address, and company if provided. Some download forms require a company name; others mark it as optional. After a successful submission, the requested resource opens in your browser.

Automated Collection: We use cookies and Google Analytics to collect standard internet log information and visitor behavior patterns (such as IP addresses and site navigation). We configure these tools to prioritize data minimization.

Spam and Abuse Prevention: We use Google reCAPTCHA to help protect our website and forms from spam and automated abuse. The service collects technical information about your device and browser and analyzes interactions with our website to assess whether activity is automated. This information is sent to Google for security and abuse-prevention analysis. reCAPTCHA also uses a cookie to support this analysis.

2. How We Use Your Data

We use your information to:

• Respond to your inquiries and provide professional services.
• Process resource-download requests and make the requested resources available.
• Manage our business relationship via our internal CRM (CopperCRM) and internal team notifications (Slack).
• Improve our website functionality and user experience.
• Assess form submissions for spam and automated abuse using reCAPTCHA.
• We may occasionally send updates regarding our services. You may opt out of these communications at any time via the "unsubscribe" link or by contacting us directly.

3. Sharing and Disclosure

We do not sell your personal information. We only share data with trusted third-party service providers who assist us in operating our business (e.g., CRM hosting and internal communication tools). These providers are contractually obligated to keep your information confidential and secure.

Contact, help, and resource-download submissions are sent to our team through Slack so we can review and handle them. We use Google Analytics to understand website usage and Google reCAPTCHA for security and abuse prevention; these services receive information as described above.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you wish for your data to be removed from our systems, please see "Your Rights" below.

5. Security Measures

We implement industry-standard security measures, including encryption and access controls, to protect your data. While no method of transmission over the internet is 100% secure, we take all reasonable steps to protect your personal information from unauthorized access.

6. Your Rights and Choices

Depending on your location (including states like Virginia and California), you may have the following rights regarding your data:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct inaccurate information.
• Deletion: The right to request that we erase your personal data.

How to Exercise Your Rights: Since we do not use automated opt-out tools, please contact us via our website contact form to submit a request. We will respond to all verified requests within a reasonable timeframe.

Cookie Consent: By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Children’s Privacy

Our services are intended for legal adults. We do not knowingly collect personal information from children under the age of 16.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top will indicate the most recent revisions.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us via our Contact Form.